I would be happy to summarize my dealings with AB Impex, if it would be helpful. I contacted Rahul, originally because I was looking to import an inlaid marble tabletop, and not wanting a wood or metal base, I was interested in manufacturers who also produced stone tablebases. I had done extensive research and put out a number of requests, and Rahul was one of only a few who did not snub me because I was not a wholesale dealer. I asked for a number of quotes over a series of weeks, and Rahul was consistently responsive and (I must say) very patient as I coordinated with several parties on my end. I eventually decided to have the tabletop hand designed, and Rahul looked at the color blueprint to help me choose the most neutral (and still most flattering) color for the tablebase, which was very relevant given that in importing the base and top from two different manufacturers, I risked having clashing pieces. In actually arranging the order, Rahul took the time to answer my questions through each step of the manufacturing, preparation, and shipping process. I have been impressed with his level of customer service - when my item was chipped during loading, he had a new base cut at no cost to me. He got an advance estimate of freight charges, and did not penalize me when part of the charges were 'lost' in the transfer between the US and India.